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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Vic Villa

June 2, 2023

5  out of  5 rating by Vic Villa
"I want to give a HUGE thanks to Anthony K! Anthony went above and beyond to make sure both my home and auto policies were taken care of and even stayed beyond their operating hours! Thank you Anthony!"

Linda Hauser

May 25, 2023

5  out of  5 rating by Linda Hauser
"We had Casey as a representative at the office and she helped very good with our RV insurance. She showed us all the options and how to get discounts. She’s doing a really great job and we will definitely continue to use her and tell other friends about her."

Chynna Reese

May 22, 2023

5  out of  5 rating by Chynna Reese
"Ladies and gentlemen can I get a round of applause for Casey!!!! She made it super easy when I switched to State Farm. I can’t thank Casey enough and she has been so helpful every time I call."

Joy Shannon

May 17, 2023

5  out of  5 rating by Joy Shannon
"Bigs thanks to Casey Shannon at the Willis Office, Tx . She was very polite and worked with me to get the results I was wanting. I will definitely continue to shop for any insurance with Casey Shannon."


April 28, 2023

5  out of  5 rating by R QM
"5 starts across the board for this place, specially Mayra!! She makes insurance simple and helps you understand your options so that you get the coverage you want at a price you can afford. Shes SO good at getting back to you. I’ve attempted switching twice and have been back within 1-2 months each time. You can’t go wrong here with the best insurance availability (state farm!!) and the best customer service!! ( I see you Mayra and Jessica!!)"

Angel Schmidt

April 4, 2023

5  out of  5 rating by Angel Schmidt
"I just want to say a huge thank you to Jessica with this location. She has been an incredible help every step of the way throughout my claim with my car that ended up being totaled. She was willing to explain the entire process to me so that I knew what to expect every step of the way and if I ever had a concern (which came up with both the collision repair center and the car rental) she was ready and willing to help! She made this very challenging process go smoothly and has been able to advocate for my husband and I to get what we need when we need it. Definitely reach out to them for your insurance needs!"

Kimberly Madsen

April 2, 2023

5  out of  5 rating by Kimberly Madsen
"Recently had to file a claim and Jessica W. helped walk me through the process. She answered all my questions and checked in with me often on the progress of the repairs. Very professional. So glad we have State Farm. Thank You, Jessica!"

Marcella Green

March 29, 2023

5  out of  5 rating by Marcella Green
"Want to thank Anthony at State Farm for helping me change how I pay he made it easy. Jimmy Thompson State Farm always has the best people"

Diane Voit

March 23, 2023

5  out of  5 rating by Diane Voit
"James thank you so much for your help today! You are a rock star!!!"

Bill Post

February 2, 2023

5  out of  5 rating by Bill Post
"I worked with Kenia Ortiz to quote, write and bind auto, home and umbrella policies all within one day. She was TERRIFIC! She assisted me in cancelling my terminating policies and did everything with outstanding courtesy and professionalism. In today's world of mediocre service, it is so nice to come across a person who knows her job and does so with a smile and a sincere thank you. Thank you Kenia!"

Michael McShane

February 2, 2023

5  out of  5 rating by Michael McShane
"I've had the pleasure to work with Kenia Ortiz since my wife and I moved to Texas. I've dealt with 'many' insurance agents over the years and Kenia Ortiz is by far the most pleasant and knowledgeable agent I've ever done business with. I look forward to doing business with her for many years to come...Kudos to Kenia!!!"

Timothy Rocha

January 6, 2023

5  out of  5 rating by Timothy Rocha
"Kenia Ortiz was really helpful an me get a better rate an Myra has been there to help me out appreciate everything an the hard work thank yall"

Justin Stem

November 3, 2022

5  out of  5 rating by Justin Stem
"Overall, the process for my totaled Harley Davidson was handled fairly smooth and professional. A few minor notation miscommunications here and there, but nothing worth taking a star away. Jessica I must say, my “Shining Star” throughout the whole process, was most helpful and professional at all times. Extremely polite, and would not hesitate to ask for her assistance in the future!!!! A big THANK YOU to Statefarm and to Jessica! I’ll be back on another bike soon enough and ready to call in for a new quote 🙌🏼 AMAZING TEAM!"

Zachariah Spina

November 1, 2022

5  out of  5 rating by Zachariah Spina
"Work with Kenia on getting new insurance policy for my fiancé and myself. She was awesome and very informative. She went above and beyond. I would highly recommend her for your insurance needs."

Jeremy Mckey

August 31, 2022

5  out of  5 rating by Jeremy Mckey
"Jessica W. did a great job helping me in navigating a claim. Constant communication and follow ups to make sure all was being taken care of."

Bridget Salvato

August 12, 2022

5  out of  5 rating by Bridget Salvato
"Kenya was a pleasure to get a quote from and made everything easy. She explained everything and answered any questions I had! Highly recommend this agent!"

manuel ortiz

August 9, 2022

5  out of  5 rating by manuel ortiz
"Kenia was very nice and helped a lot with getting a policy started , really recommend asking for Kenia when you come to this office"

Christel Cervantes

July 11, 2022

5  out of  5 rating by Christel Cervantes
"Had for many years and they are wonderful"

Dorothy Wood

July 1, 2022

5  out of  5 rating by Dorothy Wood
"Really nice people that helped my mother from start to finish for her insurance claim. Would recommend to family and friends. Thank you Jessica."

Patricia Wright

March 31, 2022

5  out of  5 rating by Patricia Wright
"Mayra and Rhonda at Jimmie Thompson-State Farm Insurance are two very helpful, professional ladies. They took care to pleasantly and efficiently address my questions. They are true assets to the State Farm Family."

Xavier Franklin

February 10, 2022

5  out of  5 rating by Xavier Franklin
"Jessica made my auto claim so easy and stress free. Was so helpful and on top of things. Made something negative not seem so bad how smooth everything went. Thank you so much"

josh mcbryde

February 9, 2022

5  out of  5 rating by josh mcbryde
"Rhonda went above and beyond to help me with my first bond purchase experience. She was very tentative with me throughout the entire process and answered all my questions. She even made sure I didn’t have any questions, knowing she would be out of the office for the next few days. Go see Rhonda if you have any insurance needs. She is the best."

Ross Waller

February 2, 2022

5  out of  5 rating by Ross Waller
"Well, I haven't had an accident under this insurance company as of yet - fingers crossed that I don't - but, this does mean that my review is strictly based on the time spent with the representative that I was working with during my initial registration. Mayra has been absolutely wonderful. The quote was fast, simple, and accommodating. I will always recommend shopping around for insurance but, in this situation, State Farm went above and beyond in saving me money and the customer service Mayra provided only backed up my reasoning to join. Highly recommend this location for a wonderfully well-rounded and refreshing experience! Give it a go. Reach out. What's the worst that can happen? I should also say... This review is not intended to sound like I had a bad experience with other agencies or companies. What threw me to write my review was the cost savings, simplicity to transfer, and how easily Mayra was willing to work with my personal situation. It was an experience and a fantastic one. Hope this helps someone else!"

David Fletcher

January 17, 2022

5  out of  5 rating by David Fletcher
"Friendly Team . I Just Wish He Had A Little Cheaper Rates."

Jean Polk

November 17, 2021

5  out of  5 rating by Jean Polk
"Amazing team at Jimmy Thompson State Farm! Everyone is so friendly and helpful!! Rhonda Cavalier, you are Amazing!! Rhonda goes out of her way to make sure you are taken care of and she makes you feel like you are part of her family. I have referred friends there and they all have had the same experience. Rhonda checks in with me about rates, my family, kids at college and helps with any questions and recommendations!! If you want great rates and to feel like someone has your back call Rhonda!!"