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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Paul Strother

November 27, 2023

5  out of  5 rating by Paul Strother
"Jessica Wilson at Jimmy Thompson State Farm was amazing, communicating, advising and supporting us during a complicated claim. In a day when contractors think they can bully their customers and get away with it, SF took the burden off and is battling the claim for us, and payed us for the damage so we could get on with our lives, Wow, we needed that! We are happy to be lifetime Start Farm customers and to have had a person like Jessica to guide us when we needed help."
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Cindy Dotson

October 11, 2023

5  out of  5 rating by Cindy Dotson
"I've been doing business with State Farm for years! Jessica, Anthony, Janis, Don, & Tyler are always very helpful! Outstanding customer service & rates are pretty good too. I called several companies but State Farm beat them all!"
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Laura Meehan

September 25, 2023

5  out of  5 rating by Laura Meehan
"Thank you Makayla for being so amazing and so knowledgeable. I was looking for home owners & new car insurance when we moved. You were so patient and kind with me. I couldn't have been more difficult and you were great. I can feel your smile through the phone. You provided me with everything I needed to make an informed decision. Thank you again!"
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Dana Havard

September 7, 2023

5  out of  5 rating by Dana Havard
"Casey L Shannon was knowledgeable and pleasant to deal with. She didn’t get impatient with my questions and I feel Casey helped me find the right insurance for my needs. We even shared a few laughs along the way!"
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Collin Cratty

August 23, 2023

5  out of  5 rating by Collin Cratty
"After Mack Barnhill retired we were transferred to Jimmy Thompson’s office. We have been State Farm customers for 10+ years. I have nothing, but praise to say for these guys. Brittney Purselley is our main agent and she is the best we’ve ever dealt with. We’ve had accidents and roof replacements and multiple vehicles at a time and no one comes close to their price. She is always an email or a phone call away. She reached out to me while she was on a family vacation recently to make sure we were being taken care of after my son totaled his truck and we were in the process of buying a new house. Exceptional, first class service. Everyone their works to make sure you’re treated right. I can’t recommend them enough."
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dylan gibbs

July 21, 2023

5  out of  5 rating by dylan gibbs
"Casey Shannon was a big help!"
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Micah Haarhoff

July 19, 2023

5  out of  5 rating by Micah Haarhoff
"Casey was great! Got me set up quickly with more coverage for my home and auto as well as life insurance. Highly recommend using her for any of your insurance needs."
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Yaddira Vivier (Niah)

July 13, 2023

5  out of  5 rating by Yaddira Vivier (Niah)
"Huge shout out to Anthony K. for all of his help! Never have I ever had such a positive, quick and easy time applying for car insurance. He was incredibly knowledgeable and efficient. He answered all of my questions and was able to get my husband and I a GREAT quote at a much better price than we were paying with Allstate with even more coverage than we had before! The whole experience was amazing and I am so glad I'm with State Farm now!"
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Dominique Edwards

July 7, 2023

5  out of  5 rating by Dominique Edwards
"Casey Shannon did an amazing job! She was very thorough and knowledgeable. She made swapping insurances a breeze! Definitely recommend her if you are looking for insurance or just need a quote!"
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Brandy Ogg

July 1, 2023

5  out of  5 rating by Brandy Ogg
"I’ve worked with this office for several years. Jessica Wilson has been very helpful and answers all my questions. She follows up on important concerns quickly. This is why I stay with State Farm."
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Darrell White

June 29, 2023

5  out of  5 rating by Darrell White
"I had a Great experience getting my account set up with Casey Shannon. She was a delight working with."
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brian j

June 19, 2023

5  out of  5 rating by brian j
"Casey was excellent! Very professional and helpful I highly suggest giving her a call!"
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Vic Villa

June 2, 2023

5  out of  5 rating by Vic Villa
"I want to give a HUGE thanks to Anthony K! Anthony went above and beyond to make sure both my home and auto policies were taken care of and even stayed beyond their operating hours! Thank you Anthony!"
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Linda Hauser

May 25, 2023

5  out of  5 rating by Linda Hauser
"We had Casey as a representative at the office and she helped very good with our RV insurance. She showed us all the options and how to get discounts. She’s doing a really great job and we will definitely continue to use her and tell other friends about her."
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Chynna Reese

May 22, 2023

5  out of  5 rating by Chynna Reese
"Ladies and gentlemen can I get a round of applause for Casey!!!! She made it super easy when I switched to State Farm. I can’t thank Casey enough and she has been so helpful every time I call."
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Joy Shannon

May 17, 2023

5  out of  5 rating by Joy Shannon
"Bigs thanks to Casey Shannon at the Willis Office, Tx . She was very polite and worked with me to get the results I was wanting. I will definitely continue to shop for any insurance with Casey Shannon."
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April 28, 2023

5  out of  5 rating by R QM
"5 starts across the board for this place, specially Mayra!! She makes insurance simple and helps you understand your options so that you get the coverage you want at a price you can afford. Shes SO good at getting back to you. I’ve attempted switching twice and have been back within 1-2 months each time. You can’t go wrong here with the best insurance availability (state farm!!) and the best customer service!! ( I see you Mayra and Jessica!!)"
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Angel Schmidt

April 4, 2023

5  out of  5 rating by Angel Schmidt
"I just want to say a huge thank you to Jessica with this location. She has been an incredible help every step of the way throughout my claim with my car that ended up being totaled. She was willing to explain the entire process to me so that I knew what to expect every step of the way and if I ever had a concern (which came up with both the collision repair center and the car rental) she was ready and willing to help! She made this very challenging process go smoothly and has been able to advocate for my husband and I to get what we need when we need it. Definitely reach out to them for your insurance needs!"
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Kimberly Madsen

April 2, 2023

5  out of  5 rating by Kimberly Madsen
"Recently had to file a claim and Jessica W. helped walk me through the process. She answered all my questions and checked in with me often on the progress of the repairs. Very professional. So glad we have State Farm. Thank You, Jessica!"
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Marcella Green

March 29, 2023

5  out of  5 rating by Marcella Green
"Want to thank Anthony at State Farm for helping me change how I pay he made it easy. Jimmy Thompson State Farm always has the best people"
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Diane Voit

March 23, 2023

5  out of  5 rating by Diane Voit
"James thank you so much for your help today! You are a rock star!!!"
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Bill Post

February 2, 2023

5  out of  5 rating by Bill Post
"I worked with Kenia Ortiz to quote, write and bind auto, home and umbrella policies all within one day. She was TERRIFIC! She assisted me in cancelling my terminating policies and did everything with outstanding courtesy and professionalism. In today's world of mediocre service, it is so nice to come across a person who knows her job and does so with a smile and a sincere thank you. Thank you Kenia!"
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Michael McShane

February 2, 2023

5  out of  5 rating by Michael McShane
"I've had the pleasure to work with Kenia Ortiz since my wife and I moved to Texas. I've dealt with 'many' insurance agents over the years and Kenia Ortiz is by far the most pleasant and knowledgeable agent I've ever done business with. I look forward to doing business with her for many years to come...Kudos to Kenia!!!"
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Timothy Rocha

January 6, 2023

5  out of  5 rating by Timothy Rocha
"Kenia Ortiz was really helpful an me get a better rate an Myra has been there to help me out appreciate everything an the hard work thank yall"
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Justin Stem

November 3, 2022

5  out of  5 rating by Justin Stem
"Overall, the process for my totaled Harley Davidson was handled fairly smooth and professional. A few minor notation miscommunications here and there, but nothing worth taking a star away. Jessica I must say, my “Shining Star” throughout the whole process, was most helpful and professional at all times. Extremely polite, and would not hesitate to ask for her assistance in the future!!!! A big THANK YOU to Statefarm and to Jessica! I’ll be back on another bike soon enough and ready to call in for a new quote 🙌🏼 AMAZING TEAM!"